Client Support

We're here to make this as painless as possible.

No one wants to spend hours on hold or trying to navigate a health insurer's website. We have real people on call for you and your employees, and their expertise can help you with every step of the process – from deciding which benefits to offer your employees, to their concerns during open enrollment. 

Your Account Manager is here to help with insurance compliance and employee benefits administration questions.

You'll have an insider working for you all year long.

You’ll have a go-to resource for all of your benefits management questions – from presenting you with a customized set of benefits recommendations and funding strategies, to compliance support, to proactively providing you with industry updates. And when the unexpected happens in your day-to-day life, we are here to help. Because we spend the entire year supporting you, the renewal process becomes a little easier, too. 

Our call center supports your employees in their benefit choices.

Sometimes your employees just need to talk to a real person.

As a Fidelity company, dedication to customer service is in our DNA. So whether you have an employee who needs guidance during open enrollment in November, or with using her benefits in April, she can get the support she needs through our call center.